We are a full-service IT department, handling everything from resolving laptop issues and maintaining network connections to building complex, high-performance computing systems. We solve problems and provide assistance when software or hardware is not working properly. We realize that changes in technology can sometimes be overwhelming so we are here to make it easier for you. We want to help you solve your IT problems and understand your computing needs. Our IT clinic allows you to interact with us face-to-face.
Submit a ticket. If you need assistance you can submit a ticket through our online Support Portal (itsupport.einsteinmed.org) and someone from our support team will reach out to you.
Track the status. After submitting a ticket, you can track the status of your request and follow up by visiting the IT support portal—choosing the ticket you would like an update on and responding in the comments box. We also invite you to provide feedback to let us know how we can better serve you.
We are responsible for making sure everyone at Einstein has safe, secure, and fast access to our ever-growing network. We’ll hook up your devices and can install or repair network connections. We can also connect you to printers and set up remote access.
To make sure you are ready for exams, we can assist you with precertifying your laptop to meet NBME standards.
Do you need to set up your Einstein e-mail on your phone? Do you need to send large files through e-mail? We can help! We know how important e-mail is to your everyday work, so if you have a problem, let us know.
Our team provides hands-on desktop support for every member of the Einstein community. We set up new computers, install operating systems and applications, and will problem-solve when your hardware or software isn’t working properly.
Do you need Dropbox, Adobe Creative Suite, or Zoom? We have a growing list of software licenses so everyone at Einstein can get the programs they need. Check out our site on the Einstein intranet for a complete list.
We’re always working to maintain a safe and secure network that protects your information and intellectual property. We can advise you on antivirus options for your personal devices and best practices for protecting your data.